PTC Expands Service Lifecycle Management AI

PTC has announced updates to its service lifecycle management AI portfolio, adding agentic AI functions to both ServiceMax and Servigistics platforms. The agentic AI enhancements focus on orchestrating multi-agent workflows, improving first-time fix rates, and supporting more autonomous planning and forecasting.

For eeNews Europe readers, these developments highlight how AI is increasingly embedded into enterprise platforms used across industrial and manufacturing sectors, potentially impacting equipment uptime, maintenance efficiency, and cost management.

ServiceMax AI enhancements for field service

The ServiceMax platform has been enhanced with new agentic AI capabilities that build on existing field service processes. Updates include orchestrated multi-agent execution for work orders, AI-driven automation through Service Flow Manager, and a Knowledge API that connects to enterprise-wide documentation. These features are intended to accelerate field service execution and support technicians with faster access to relevant information.

Jon Stevenson, Chief Product Officer at PTC, says: “AI is playing a critical role in the modernization of service organizations, and PTC is demonstrating its leadership by delivering new AI solutions to our customers for each stage of the service lifecycle. Our latest agentic AI capabilities in ServiceMax and Servigistics are designed to make our customers’ workflows faster and easier, whether you’re a field service technician, a service parts planner, or have another important role in your service organization.”

Servigistics AI for service parts planning

PTC has also expanded AI capabilities within Servigistics, its service supply chain optimisation tool. The system, already established with multi-echelon optimisation (MEO) and digital twin modelling, now adds troubleshooting, root-cause analysis, and continuous improvement capabilities.

A new AI Assistant for service parts planners will become generally available in October 2025. This tool is designed to improve forecast accuracy and accelerate planning cycles by automating complex optimisation tasks.

Dean Herdt, Director of Service Supply Chain Practice at Capgemini, commented: “Servigistics’ AI-powered capabilities empower planners to make faster, smarter decisions by automating complex forecasting and optimization tasks. We’ve seen clients accelerate planning cycles, reduce manual effort, and unlock measurable improvements in uptime and service performance.”

AI across the product lifecycle

The ServiceMax and Servigistics releases form part of PTC’s broader AI strategy. The company has embedded AI capabilities across its product lifecycle management (PLM) portfolio, including Codebeamer AI, Windchill AI, Onshape AI Advisor, Arena Supply Chain Intelligence, and Arena AI Assistant. PTC positions these offerings as enabling manufacturers to build product data foundations that can be extended across design, production, and service domains.

For European manufacturers and service providers, the expanded use of agentic AI in field service and supply chain planning may offer opportunities to reduce downtime and streamline service operations, particularly in asset-intensive industries.