NVIDIA and ServiceNow Extend AI Governance to Data Centers

ServiceNow and NVIDIA have joined forces to enhance governance and security controls for autonomous AI agents operating within enterprise desktops and data center infrastructure. This collaboration was unveiled at the Knowledge 2026 event in Las Vegas, introducing Project Arc, a desktop-based autonomous AI agent that can perform complex enterprise tasks within a governed and auditable environment. Additionally, the companies are expanding ServiceNow’s AI Control Tower into NVIDIA’s Enterprise AI Factory infrastructure and introducing open benchmarking tools for enterprise AI agents.

Project Arc is designed to be an enterprise autonomous desktop agent capable of writing code, executing tasks, and adapting to changing conditions without the need for pre-built workflows. ServiceNow emphasizes that the agent can seamlessly operate across various enterprise applications and systems while adhering to strict governance controls. The runtime environment is secured through NVIDIA OpenShell, which offers sandboxing and policy-based management for autonomous AI activities. The ServiceNow AI Control Tower oversees and governs the agent’s actions, including files accessed, commands executed, and APIs called.

Joe Davis, executive vice president of AI Engineering & Delivery at ServiceNow, expressed the significance of this collaboration, stating, “ServiceNow and NVIDIA set out to make AI real for the enterprise, and today we’re showing the proof of that work. Whether it’s autonomous AI agents that can be trusted on the desktop, governance that extends to the data center, or open benchmarks that hold the entire industry accountable, this is enterprise AI that’s built to last.” The agent is built on ServiceNow Action Fabric and integrates with the company’s CMDB platform to access enterprise workflows, operational history, and system data. Project Arc can be accessed through desktop applications, collaboration tools, or email interfaces.

Expanding beyond desktops, the partnership between ServiceNow and NVIDIA extends governance into AI infrastructure within enterprise data centers. This integration involves the collaboration between ServiceNow AI Control Tower and the NVIDIA Enterprise AI Factory validated design, providing oversight for AI model workloads running in enterprise data centers. The oversight includes model discovery, inventory management, observability, compliance monitoring, and remediation. Additional capabilities encompass regulatory content packs, cloud access mapping, and frameworks for tracking runtime costs and productivity gains.

Furthermore, the collaboration introduces NOWAI-Bench, an open-source benchmarking suite aimed at evaluating enterprise AI agents. The suite includes EnterpriseOps-Gym for testing multi-step workflows in IT service management, customer service, and HR applications, as well as EVA-Bench for evaluating enterprise voice agents. NVIDIA plans to integrate both frameworks into its NeMo Gym platform for broader automated model evaluation. While Project Arc is currently available as an early preview, the AI Control Tower integration with NVIDIA Enterprise AI Factory is generally available for implementation.